Thursday, Sept. 29

6 – 7 p.m.

Welcome cocktail reception

Friday, Sept. 30

7 – 8 a.m.

Breakfast

8 – 8:30 a.m.

Opening remarks

Welcome

8:30 – 9:45 a.m.

Opening keynote

The chaotic future of healthcare — the good news!

Healthcare has transitioned from a state of disruptive innovation to chaotic innovation. This new chaotic state requires that health systems, hospitals and clinics deploy new tools and best practices to address these new challenges of staffing, patient satisfaction, cost containment and the management of new economic and value models. Trustees, executives and leaders who understand the nature and trajectory of change will be able to drive superstar organizations that serve both the enterprise and the patient.

9:45 – 10 a.m.

Break

10 – 11 a.m.

Strategic priorities for boards in an uncertain environment

As the pandemic transitions to endemic status, boards are faced with simultaneously reevaluating past strategies and crafting new directions in an environment of great uncertainty. This session will offer key insights into the top priorities demanding board focus in the next one to three years. The discussion will also include suggestions to help boards efficiently and effectively approach competing priorities and conclude with actionable takeaways for trustees to bring to their next board meeting.

11 – 11:15 a.m.

Break

11:15 a.m. – 12:15 p.m.

Breakout strategy sessions

Breakout session 1

The #1 governance unmentionable: Succession planning

Working as partners, the board and CEO share joint responsibility for succession planning. Post-pandemic, CEO retention strategies and executive succession planning must become a sharper focus for boards due to a dramatic increase in CEO retirements and turnover.

The pandemic has highlighted the vital role of the board chair and board leadership and caused some boards to reconsider the selection process for those roles. This session will include recommendations for succession planning for board leadership and diversifying board composition. It will also explore the reasons behind boards’ and CEOs’ reluctance to tackle this topic along with suggestions to jump-start this conversation in your board room. A step-by-step approach to succession planning as an essential element of the board and CEO annual work plan will be presented. Attendees will leave with a proactive plan to engage their board in this vital discussion.

Breakout session 2

Making sense of hospital quality ratings
  • Laurence R. Smith, Trustee, Board of Governors, HTNYS; Immediate Past Chairman, White Plains Hospital; and Trustee, Montefiore Health System
  • Kathy Rauch, Vice President, Quality Advocacy, Research and Innovation and Post-acute and Continuing Care, HANYS

The CMS Star Ratings system intends to make it easier for the public to understand whether a hospital provides high-quality patient care. This session will provide a high-level overview of the CMS Star Ratings and examine our state’s progress in key quality and patient safety areas. This session will help trustees and leaders understand that the Star Ratings do not tell the complete story and explore strategies hospitals are using to improve performance scores.

Breakout session 3

Digital health, technology trends and your strategy

This session will review technology trends and how they affect the healthcare market overall. We’ll dig in to available technologies and implications for setting your competitive, staffing, cost reduction and population health strategies.

12:15 – 1:30 p.m.

Lunch

Dialogue with HANYS’ president

1:30 – 1:45 p.m.

Break

1:45 – 3:15 p.m.

Lessons learned from COVID-19: Towards more equitable health and healthcare

We have long been living shorter, sicker lives despite spending more on healthcare than any other high-income country. But COVID-19 showed how deep the problem runs. With the onset of the pandemic, our health systems were overrun and social groups experienced the pandemic differently. COVID-19 deaths were higher among Black Americans, and vaccination rates were lower among vulnerable groups. How do we apply the lessons of the pandemic to create better healthcare? How do we ensure that better healthcare improves health equity nationally? We will address these points to help trustees and leaders better understand and incorporate health equity into their strategic planning.

3:15 – 3:30 p.m.

Break

3:30 – 4:30 p.m.

Healthcare and the cybersecurity threat landscape

  • Samantha Baltzersen, Supervisory Special Agent, Cyber Task Force, Federal Bureau of Investigation
  • Thomas Hallisey, Director, Health Information Technology, HANYS
  • William Shum, Trustee, Board of Governors, HTNYS and Trustee, Montefiore Nyack Hospital

Healthcare faces increasing cybersecurity threats as COVID-19 changes the landscape, including changes in vendor relationships and applications, increasing cloud use and the integration and consolidation of healthcare facilities.

Hospitals and healthcare systems are prime targets of cyberattacks, yet most boards don’t have subject matter experts or a playbook to deal with cyber incidents, or know their FBI contact. Additionally, many hospitals have not been able to make the proper investments to protect their networks and data security.

This presentation will begin by addressing the most common cyber threats in healthcare and provide case studies to illustrate the challenges faced. It will also review the latest tactics, techniques and procedures cyber actors use and best practices to help mitigate those attacks. Attendees will learn why cybersecurity should be a priority in the boardroom and discuss the need for a whole-community approach to defend our organizations.

Trustees will gain an understanding of the role of the FBI Cyber Division and get an opportunity to engage with an agent to discuss cybersecurity questions specific to their organizations.

4:30 p.m.

Adjourn for the day

6:30 p.m.

Cocktail reception, dinner and entertainment

An additional fee is required to attend.

Join your colleagues for cocktails at 6:30 pm with a buffet dinner served at 7:30 p.m., and wrap up the night with the entertainment of Dueling Pianos. The comedy-based dueling piano show is a fun, high-energy party-in-a-box! Their pianists sing and play everything from Jimmy Buffet, Garth Brooks, Maroon 5, Billy Joel, Tom Petty, Jerry Lee Lewis, Disney, Bruno Mars, Elvis, Madonna, Ed Sheeran, Metallica and just about anything else. It’s a clap-a-long, sing-a-long, crazy fiesta with roasts, drinking songs, toasts and hi-octane comedy. Enjoy the evening in the hotel’s magnificent restored Grand Ballroom that boasts a beautifully painted sky ceiling and original 1924 crystal chandeliers.

Saturday, Oct. 1

7 – 8 a.m.

Breakfast

8 – 8:30 a.m.

A conversation with Rep. John Katko

Join us for a conversation with retiring Rep. John Katko (NY-24), who has represented the Syracuse area since 2015 and been a champion for hospitals and health systems during his time in Congress. Hear directly from the congressman about his views of the current healthcare landscape, the importance of working in a bipartisan fashion and how best to influence public policy in Washington. Come prepared with questions as he will engage directly with the audience in this interactive session.

8:30 – 9:45 a.m.

Human capital must be an essential part of our investment strategy

  • Quint Studer, Businessman, Visionary, Entrepreneur and Mentor

The biggest challenge facing healthcare is staffing. We’re struggling with massive turnover, high agency costs and a staff that’s depleted, burned out and traumatized. Now, and as we move forward, we must be intentional about creating places people want to be — places that replenish and tap into our staff’s calling. This, more than any other capital expense, must be the centerpiece of our investment strategy.

A “piecemeal” approach won’t work for real engagement. The organizations that thrive in the future will be those that build a cultural ecosystem that puts employee engagement at the center of everything: systems and processes, supervisor relationships, skill-building, wellness resources and more. In this thoughtful presentation, Studer will explain how these interconnected pieces work together and lay out a roadmap for trustees and leaders to move their organization in that direction. He also will explain how an employee-centric workplace affects clinical outcomes and how what we do right now will set the stage for our future.

9:45 – 10 a.m.

Break

10 – 11 a.m.

Breakout strategy sessions

Breakout session 1

Board decision-making
  • Quint Studer, Businessman, Visionary, Entrepreneur and Mentor

How can boards position themselves to make decisions efficiently, and effectively move the board or CEO forward to execution? Studer will answer this question, guide the audience on how to create a sense of urgency and share a tool to support this process.

Breakout session 2

Responding to behavioral health needs
  • Sarah DuVall, Director, Behavioral Health, HANYS
  • Sabina Lim, MD, System Vice President, Behavioral Health Safety and Quality and System Medical Director, Regulatory and Government Affairs, Mount Sinai
  • Alan Wilmarth, Administrative Director, Behavioral Health, United Health Services Hospitals, Inc.

Long-standing challenges in access to behavioral healthcare preceded the pandemic, especially for individuals with complex care needs and children. COVID-19 only exacerbated those challenges, and hospitals and health systems must now support and treat the sharp rise of individuals in need of behavioral health services in an even more resource-constrained environment. Staff well-being is also significantly impacted, significantly as they manage COVID-19 surges and an ongoing healthcare workforce shortage.

Hospital and health system trustees play an important role in helping develop strategies to improve access to behavioral healthcare. To succeed, trustees need a good understanding of the behavioral health challenges and needs in their communities. This session will review the current state of behavioral health and its impact on hospitals and health systems, examine complex case discharge delays in New York state and identify work underway to support the mental health needs of healthcare workers.

Breakout session 3

Understanding state and federal funding for hospitals and health systems
  • Kevin Krawiecki, Vice President, Fiscal Policy, Economics, Finance and Information, HANYS

You’ve heard of Medicare and Medicaid. But, did you know that in and outside of these programs are a complicated array of state and federal funding streams with varying eligibility thresholds and associated payment methodologies? Depending on the type of hospital — rural, academic medical center, publicly sponsored, specialty or serving large uninsured and government-pay populations — you may be eligible for different payment formulas or access to additional funding pools.

This session will help healthcare trustees understand state and federal government funding programs for hospitals and health systems, including eligibility and related benefits, as well as threats to these programs.

11 – 11:15 a.m.

Break

11:15 a.m. – 12:15 p.m.

Closing session

Never waste a crisis: How health systems can win hearts and minds to shift perceptions

Crisis communicators have long said to “never waste a good crisis.” In this session, Revive will discuss how health systems can highlight their importance to New Yorkers’ way of life, and better position providers as the voice of truth. We will provide tangible and specific actions that health system trustees and leaders can implement in their communities to begin to reshape the narrative. These actionable recommendations will be focused on the role trustees and executives must play in reaffirming public trust during and after a crisis. We will also share key learnings from our experience on how trustees can best engage the community to help reinforce health systems’ perspectives.

There’s an opportunity — and an obligation — for providers to educate the public and stakeholders on their missions. Simply put, providers need to stop acting out of defense and start being more proactive.

12:15 p.m.

Adjourn

Boxed lunches available — grab and go or stay and eat.