Please note: This is a live event. Sessions will not be recorded.

Thursday, Sept. 23

1 – 1:15 p.m.

Opening remarks

1:15 – 2:15 p.m.

How tech is changing healthcare post-pandemic

Big tech companies were redefining the healthcare landscape before COVID-19. As the pandemic increased in severity, prominent big tech companies implemented healthcare projects no one had previously considered.

  • Walmart was tapped as a practical choice to schedule and administer vaccines.
  • Amazon web services and Google Cloud mined large data sets for inferences on the spread of COVID-19.
  • Apple and Google worked together on a protocol for COVID-19 contact tracing using cellphones.

Are these temporary initiatives? Do they signal a change in direction for the healthcare objectives of these companies? Big data companies were already on high alert because of the changes in interoperability standards in 2021, will the pandemic slowdown their momentum?

In this session, we'll examine four big tech players in healthcare, Apple, Google, Walmart and Amazon, review their actions during the pandemic and forecast how — after a year of disruption — they will affect the healthcare delivery system moving forward.

2:15 – 2:30 p.m.


2:30 – 3:30 p.m.

Patient engagement in a changed world: A patient/business leader’s view

During the pandemic, patient engagement took on a new motivator: the primal desire to survive in the face of many unknowns. We learned vividly the importance of individual choices — masks, distancing and sacrifice — with renewed emphasis on the value of science.

"e-Patient Dave" deBronkart is no stranger to mortal fear, having faced a high probability of death from kidney cancer in 2007. He’s also no victim. He became fully engaged, learning everything he could, which helped him survive and go on to co-found the Society for Participatory Medicine.

In this session, deBronkart will share his renewed vision of participatory medicine, in which patient efforts are indispensable in helping healthcare achieve its potential — a need that's more vital today than ever.

3:30 – 3:45 p.m.


3:45 – 4:45 p.m.

Phoenix rising: Resurrecting your workforce and organization

Burnout data suggests that entering 2020, most of the healthcare workforce was already dealing with issues of stress, burnout and similar challenges. These intensified as the COVID-19 pandemic took hold.

Against this pre-existing backdrop of burnout, leaders, physicians, providers and other caregivers shifted into crisis management mode. Everyone stepped up, did their best, pitched in as needed and performed long hours at the peak of their ability. Healthcare workers sacrificed and suffered. Days turned into weeks, weeks turned into months and now, although case and morbidity numbers have decreased, we have surpassed the one-year mark.

Board members are tasked with evaluating this impact and determining next steps needed to support their teams, restore trust and enable all team members to show up fully to do the caring work they are called to do.

This session will explore the pandemic’s impact on leaders, physicians, providers and other direct caregivers, and provide guidance on moving forward to resurrect your workforce and organization.

After this session, participants will be able to:

  • describe the pandemic experiences of many leaders, physicians, providers and other direct caregivers;
  • explain the resulting physical, mental, psychological and emotional impacts of these experiences;
  • identify ways to evaluate levels of stress and burnout;
  • summarize important factors of a caring culture; and
  • recommend next steps critical to the support and healing of leaders, physicians, providers and other direct caregivers.

4:45 p.m.

Adjourn for the day

Friday, Sept. 24

9 – 9:45 a.m.

Welcome and policy update from HANYS President

HANYS President Bea Grause will review the top policy issues and financial challenges impacting New York state’s hospitals and health systems.

9:45 – 11 a.m.

Member panel:

CEO insight on strategic planning after turbulent times



Hospitals and health systems have responded to the challenges of the pandemic for more than a year and have analyzed what they can do under stress. In this panel session, hospital CEOs from across New York state will review lessons learned and share insight for how they are strategically planning what their hospital can do in the future.

11 – 11:15 a.m.


11:15 a.m. – 12:45 p.m.

COVID-19 in the rear view (or is it?): Lessons from the pandemic and implications for effective governance in the future

The COVID-19 pandemic challenged hospitals and health systems as never before. These challenges will continue with pandemic-accelerated negative macro-economic and demographic trends and lingering COVID-19-related disability.

We all want to get back to normal , but as Winston Churchill famously said, “never let a good crisis go to waste!”

What can boards learn from the pandemic and its impact on healthcare trends? How can they apply these lessons to enhance governance effectiveness in unchartered waters?

This presentation will examine the pandemic: failures of and lessons learned, impact on healthcare trends and the response of and implications on healthcare and its leadership. It will also assess implications for the future of healthcare, challenges for governance and how to address them.

A Q&A session will provide participants with an opportunity to engage and challenge Orlikoff, seek clarification and raise issues he did not address to gain a more complete picture of the lessons, struggles and opportunities for boards to govern their organizations more effectively.

After this session, participants will be able to:

  • understand how the failures in dealing with the pandemic accelerated the negative impact of economic, demographic and other macro forces on hospitals and healthcare;
  • learn specific governance lessons from the pandemic that can be applied to improving governance of hospitals and health systems as boards confront a challenging and uncertain future; and
  • learn strategies for boards to adopt to address these challenges and opportunities.

Retreat Planning:

Closing out the session, in preparation for boards convening after this conference adjourns, Orlikoff will outline specific questions that boards can use to continue the conversation. These questions will enable boards to tailor issues and governance improvement strategies to their own situation and to develop governance improvement action plans.

12:45 p.m.

Adjourn and opportunity for individual board retreats

Take this opportunity to gather with your board and debrief on what you learned during the conference while it’s still fresh in your mind. Discuss the questions Orlikoff outlined and strategize for your hospital’s future.